Shipping Policy

Shipping Policy

GENERAL SHIPPING

We offer free shipping worldwide for all orders.

Many of our items are shipped directly from our international warehouses. That's why shipping times may vary based on your location; we aim to process and ship your order within 12-21 days. Special orders (such as custom printed paintings) may take longer to arrive.

All orders will be dispatched from our warehouse within 2-5 business days after order confirmation. In peak periods please allow for up to 7 business days for dispatch. 

Paint by diamonds delivery time:

All countries: 10-21 business days

Custom Paint by numbers with your own photo delivery time:

All countries: 12-25 business days

 

In extremely rare cases, delivery may take a bit longer. Factors such as bottlenecks in shipping and delays at customs may impact delivery time. If you have any questions, or if you are experiencing any unexpected delays with receiving your order, please take a look at our FAQ page or contact us for further assistance.

 

SHIPPING DELAYS / PROBLEMS

Occasionally, there may be an issue or a problem with shipping, which is unfortunately out of our control. Delivery comes down to the individual shipping service used, and any possible security/customs hold-up's. If your item has not arrived in the time specified above, please take a look at our FAQ page or contact our support team who will be able to assist you further.

WHY IS MY TRACKING INFO NOT UPDATING?

Nothing to worry about, this is perfectly normal. When your order is in transit and moving between countries, tracking will be very slow to update (the package(s) are on shipping containers in the middle of the ocean).  

When the item lands in your country, it will move very quickly to your doorstep. You can track it by simply entering your tracking ID included in your shipping confirmation email into the official local post website. You can expect to receive your package(s) through your local carrier once it passes through customs. Times will vary depending on multiple factors, including seasonality, backlog, and the speed of your local carrier. 

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